Terms & Conditions

1. The booking

A booking is confirmed once the 30% deposit is received. We send you an email with the booking ID, tour details and pickup time. Tour operator: Atacama Trail, San Pedro de Atacama, Chile.

2. Prices & payment methods

Prices are listed in CLP, as group total for 1 to 4 persons. For larger groups please reach out to coordinate additional vehicle(s). We accept Webpay (Chilean cards) and WISE international transfers. No cash.

3. Bookings and payments

• To guarantee your service, a deposit equivalent to 30% of the total itinerary value is required.
• The remaining balance (70%) must be fully paid no later than 72 hours prior to the start of the first service.

4. Cancellations by the customer

• Cancellations made more than 15 days in advance: 100% refund of the deposit (minus bank/card transfer fees).
• Cancellations between 14 and 3 days in advance: 50% refund of the deposit.
• Cancellations made less than 3 days in advance or No Show: no refund of the deposit will be issued.

5. Cancellations due to weather or force majeure

• In the event of weather alerts, official park closures (CONAF/Local Communities), or force majeure reasons preventing the safe operation of the activity, Atacama Trail will prioritize rescheduling the tour or modifying the itinerary along a safe route.
• If a change is not possible, a 100% refund of the amount paid for the affected segment will be processed.
• If the suspension occurs during the tour due to sudden force majeure circumstances, a partial refund will be made, deducting operational costs already incurred.

6. Passenger responsibility

Passengers must disclose relevant medical conditions (cardiac, pregnancy, altitude), arrive on time at pickup and follow the guide's instructions. We may exclude passengers who pose a risk to themselves or the group, without refund.

7. Insurance & liability

We operate licensed vehicles with up-to-date insurance. We strongly recommend taking out personal travel insurance covering medical emergencies, evacuation and force-majeure cancellations. Atacama Trail is not liable for damage or loss of personal items.

8. Multi-tour packs

Packs of 2+ tours include automatic discount. Dates are coordinated by email or WhatsApp after the deposit. If we cannot offer the requested date, we propose alternatives or refund the affected tour.

9. Changes

Atacama Trail reserves the right to change itineraries due to operational or safety reasons, keeping the spirit of the booked tour.

10. Applicable law

These terms are governed by the laws of the Republic of Chile. Any dispute is submitted to the courts of Calama / Antofagasta.

11. Contact

Email reservas@atacamatrail.cl · WhatsApp +56940516748.